Owner – Important Notice

Start of Rental

STEP 1 – COMMUNICATE WITH THE CUSTOMER

The customer will contact you via the Chat Centre to make arrangements on delivery time and method.
It is important to have all communications via the Chat Centre to have a valid record in case of any unforeseen issues in future.

STEP 2 – DELIVER THE ITEM

On the booking date, deliver the item to the customer as agreed.
Please ensure that item is in working condition and has been cleaned prior to dispatching the item.
Items that are received in clean & working condition receive better ratings and will eventually be entitled to Rebates from RentSmart.

STEP 3 – INITIATE THE HANDOVER

Get the 4 digit confirmation code from the customer. Click on the “I HAVE DELIVERED THE ITEM” link in your Booking Confirmation email and input the code to initiate the handover.
If the code is not verified during the handover, the system assumes that the handover has not taken place.

STEP 1 – RECEIVE THE ITEM

On the return date, receive the item back from the customer.
Confirm the item is working and in the same condition as when delivered.
Take images and if possible video of the item from your mobile phone to reflect the current condition of the item.
Ensure GPS and metadata is turned on your phone. If there are any wear and tear or scratches, be sure to take pictures of the item. If any inconsistencies arise, this might cause forfeiture of your claim.

STEP 2 – COMPLETE THE RENTAL

If everything is ok, click on the “CUSTOMER HAS RETURNED THE ITEM” link in your Booking Confirmation email to complete the rental.
If the rental is not completed, the system will not be able to disburse the rental fee to you.

STEP 3 – GET PAID & REVIEWED

Once the rental is complete, your account will be updated with the earning from this order.
Customer will share their review of your item and their experience renting from you.

If there is any damage to the item, please click on the “DAMAGE / LOSS CLAIM” link in your Booking Confirmation email and submit the Insurance Dispute Form within 24 hours.
Concerns raised after the 24 hours duration will not be entertained.